Shipping Policy
At Safehub Lifecare, we are committed to delivering your order safely and on time. Please read our shipping policy below for details about order processing, delivery timelines, and shipping-related queries.
1. Order Processing
* Orders are processed within 2-3 business days after successful order confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.
* Once your order has been shipped, you will receive a confirmation with tracking details, where available.
2. Shipping & Delivery
* Standard delivery usually takes 3-5 business days after dispatch.
* Delivery timelines may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
* Remote and certain non-serviceable areas may require additional delivery time.
3. Shipping Charges
* Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
* Any promotional free-shipping offers will be subject to the terms mentioned in the respective offer.
4. Tracking Your Order
Once your order has been dispatched, you may receive a tracking link or tracking number through *SMS, WhatsApp, or email*.
You can use the tracking details to check the current status of your shipment.
5. Delayed or Undelivered Orders
If your order is delayed beyond the expected delivery period, please contact our customer support team with your order number.
If a package is returned to us because of an incorrect address, incomplete address, or repeated delivery attempts, additional shipping charges may apply for re-shipping the order.
6. Incorrect Address
Customers are responsible for providing accurate delivery information at checkout. Please contact us as soon as possible if you need to correct your shipping address.
Once an order has been dispatched, we may not be able to change the delivery address.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within *48 hours of delivery* and provide:
* Your order number
* Clear photographs/videos of the package and product
* A brief description of the issue
Our team will review the request and assist you according to our return/replacement policy.
8. Contact Us
For any shipping-related questions, please contact us:
Email:connect@safehublife.com
Phone/WhatsApp:* 9111110009
Customer Support Hours: 10AM to 7PM
We appreciate your patience and trust in Safehub Lifecare.
