FAQ
1. How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
2. How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
3. Under what conditions return/ replacement requests will not be accepted?
- Opened/used/altered products.
- Original packaging (mono cartons, labels, etc.) is missing.
- The return/replacement request is generated after 2 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.